SERVICE INFORMATION
Services Portfolio
Manage costs while increasing security with our service portfolio.
Case StudiesSee how other companies have benefited by partnering with us.
Fixed Price Offsite BackupFor Windows laptops and PCs.
SERVICE LEVEL AGREEMENTS
DATAFORT focuses on uptime and availability. We back this up with Service Level Guarantees. Areas of coverage include network uptime and access speed, specific response, escalation and recovery procedures.
As part of our commitment to your business success, DATAFORT's goal is that our support teams react immediately to any issue affecting your service. Accordingly, we work with you to customize our processes to ensure that our response meets your needs.
Hardware Service Level Agreement
DATAFORT guarantees the hardware it supplies. There will be no cost for repair or replacement of guaranteed hardware or components.
Support Service Level Agreement
Response times for service are guaranteed within the Terms and Conditions of your service agreement.
Structured to meet your needs
As we offer a variety of services please refer to your Terms and Conditions for the Service Level Agreement that pertains to your particular Managed Service.
If you have questions or comments about our SLAs please contact: 
